Customer Service Success and Failure
Somethings work, some things don't. I think I can report on which is which and which company makes a good faith effort.
Fail: CapitalOne Credit Cards- Just trying to call in to activate a card. Had to go through 3 advertisements for some other service. This use to take 30 seconds. They turned in into a 3 minute ordeal before I hung up. Won't be signing up for more of their cards.
Success: The auto insurance system. Got rear ended by a 20'ish driver. The system worked. We got picked up by a tow truck. Taken to a garage. They wanted to do the work but the insurance company, Commerce Insurance, let me find someone I preferred. I took the list they gave me and Angie's list and found one with a good Angie's rating not too far from home. It took a while but it got done right. The other driver's company was also very good. Got my rental car at Enterprise without problems and they covered all the days. It took a little back and forth but not that much.
Fail: BoxxTech. Very nice computers but customer support is pretty bad. After I liked one I bought another for my wife. But now the battery on the original one failed and it also can't overclock. So I guess I'm not high on the computers either.